Refund Policy
At Papershake Studio, we want you to be happy with your purchase. Because we sell a mix of digital products and physical products through third-party retailers, refund arrangements depend on where and how the item was purchased.
DIGITAL PRODUCTS & PRINTABLES
Due to the nature of digital products, digital downloads and self-print products are generally non-refundable once the file has been delivered or accessed, unless required by applicable consumer law. Please review the product description carefully before purchasing. If you experience a technical problem with a file, such as difficulty downloading or opening it, contact us at hello@hellopapershake.com and we will do our best to help. If you receive the wrong file or there is a clear fault with the digital product, please contact us so that we can correct the issue.
PRODUCTS PURCHASED THROUGH AMAZON
Books, journals and other physical products purchased through Amazon are subject to Amazon’s own return and refund policies. Because these orders are processed, fulfilled and managed by Amazon, refund or return requests for Amazon purchases should be submitted directly through your Amazon account.
PHYSICAL PRODUCTS PURCHASED DIRECTLY FROM PAPERSHAKE STUDIO
Where a physical product is purchased directly through the Papershake Studio website, please contact us within 14 days of receiving your order if the item arrives damaged, defective or incorrect. Where appropriate, we may offer a replacement or refund. We may ask you to provide photographs of the item and packaging so that we can assess the issue. Unless required by law, change-of-mind returns may not be accepted for personalised, made-to-order or print-on-demand products.
SHIPPING COSTS
Original shipping charges are generally non-refundable unless the order was incorrect, damaged or defective due to an error on our side.
Return shipping costs may be the responsibility of the customer unless otherwise required by applicable consumer law.
HOW TO CONTACT US
For purchases made directly through Papershake Studio, contact:
Please include your name, order information and a brief description of the issue.
For Amazon purchases, please use Amazon’s return and customer-service process.
Last updated: October 2026